Tillamook County Transportation District

PASSENGER INFORMATION

Bus Tips	Bus Safety/Rider Conduct	Accessibility	Bike Racks
Park-n-Ride	Lost & Found	Holiday Information	Animals
Emergency Conditions	Customer Info/Reservations	Route Schedules	Bus Stops/Bus Flagging
Transfer (In-County)	Dial-a-Ride	Title VI Info

Bus Tips

Arrive at your stop at least five minutes before the bus is scheduled. TCTD drivers set their timepieces by the District Office clock: Call 503-815-8283 to check the time. Make sure you have the correct fare or ticket/pass ready to show the driver before you board. When you see your bus, signal the driver to stop for you. Check the destination sign before you board. Either let the driver know when you would like to get off, or pull the stop chime cord nearest your seat to be let off at the next stop (not available on all buses).

Bus Safety/Rider Conduct

No smoking, eating or drinking is allowed in TCTD vehicles.

Please wear your seat belt.

Each rider is allowed up to three carry-on bags with a maximum of 50 pounds each. You are responsible for handling your own luggage.

Radios, tape/CD/game players may be used only with earphones.

Unnecessary conversation with the driver is a safety hazard.

Please stow your luggage in the storage areas provided or under your seat.

Disruptive behavior, profanity or vulgar language will result in removal from the van or bus.

Accessibility

All TCTD vehicles are equipped with either a ramp or lift to allow wheelchair accessibility. Passengers with other mobility limitations or those who cannot navigate the steps may request to use the ramp/lift. The front seats are designated for seniors and passengers with disabilities. The driver may ask passengers to move in order to allow senior or disabled riders to use the designated seats and/or wheelchair securement devices,

If you need assistance during your trip, a personal care attendant may travel with you free of charge. All attendants must be registered with the TCTD Office.

Bike Racks

Our buses are equipped with bike racks for your convenience. Please signal the driver that you will be loading a bike, and follow the three step process illustrated on the rack on the front of the bus.

Park-n-Ride

Riders are encouraged to leave their car at a park-n-ride location and ride the bus. Park-n-Rides are available at the Manzanita bus stop, the South end of Fred Meyer and 3600 - 3rd Street in Tillamook, and the Kiwanda Senior Center in Pacific City.

Lost & Found

If you find a lost item on a bus or van, please give it to the driver. If you leave an item on a TCTD vehicle, please call 503-815-8283. After 30 days, uncollected items are donated to community service agencies.

Holiday Information

TCTD buses and vans do not operate on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Animals

Service animals are always welcome. Pets may travel in a pet carrier as long as they present no health or safety risk.

Emergency Conditions

Our buses are well-prepared to travel under snowy conditions. However, if roads are impassable, we will do our very best to notify riders via KTIL Radio 94.1 FM. We will notify you by phone if you are a Dial-a-Ride customer. Please note that Dial-a-Ride is not available when severe weather conditions exist such as snow, ice, flooding, or heavy fog.

Customer Information/Reservations

Please use our On-Line Reservation Form or call the TCTD Office at 503-815-8283 if you need to make a ride reservation or need assistance planning your travel. Our offices are located at 3600 Third Street, Tillamook, and we welcome your comments by phone, in person or by e-mail at info@tillamookbus.com.

Tillamook County Transportation District assumes no liability or responsibility for lost or stolen belongings, missed connections, or lost/unused ticket refunds. Responsibility for connections, reservations and personal items belongs solely to the customer.

HOW TO RIDE THE BUS

Route Schedules

Use the on-line Route Schedules or download a Printable Schedule (Brochure) (.pdf file). (File is large and may take a few minutes to download - prints on 11x17" paper, 2 pages.)

A brochure with schedules and maps for each route is available at many locations throughout the county, from any bus or van driver, and at our District Office at 3600 Third Street in Tillamook.

A schedule can be mailed to you by calling 503-815-8263.

Bus Stop

Bus Stops/Bus Flagging

Most routes have bus stop signs with rider information and passenger shelters at our more heavily used bus stops. You may also flag a bus along any of our fixed routes. To flag a bus, choose a safe location where the bus driver can easily see you, safely pull off the road, and where you are not at risk from other vehicles. We recommend calling 503-815-8283, so that your driver can be notified where you will be waiting, but calling ahead is not required.

Transfers (In-County)

If the first bus you get on does not go to your destination, you may have to transfer to another bus. On the first bus you ride, please ask your driver for a transfer when you pay your fare. Transfers are valid only for the ride and date states and do not include Dial-a-Ride.

Dial-a-Ride

This county-wide service provides riders with a door-to-door shared ride service available to everyone, with priority seating given to seniors and those with disabilities. Our vans can provide connecting service to our fixed route bus service or local rides to appointments, shopping, etc. For more information, or to make a ride reservation, call 503-815-8283 (503-815-TCTD), Monday- Friday from 8:00 AM to 5:00 PM or use our On-line Reservation Form.

TITLE VI INFORMATION

The Tillamook County Transportation District wants to serve you. If you believe, however, you have been denied federal Title VI protections or benefits of TCTD’s services on the basis of your race, color, or national origin then your written complaint may be addressed as follows: Tillamook County Transportation District, Title VI Customer Service, PO Box 188, Tillamook, OR 97141-8802. You may also call (800) 815-8283 or e-mail info@tillamookbus.com.

Post Office Box 188 Tillamook, OR 97141 503-815-TCTD (8283)
info@tillamookbus.com